Accessible wayfinding: the step-free way in, on the visitor's own phone
A printed map with a wheelchair symbol is not a route. Signposted lets a visitor who needs step-free access say so once, then every set of directions keeps to the walkways you have marked as step-free, the accessible parking, entrances, lifts, toilets and quiet rooms are places they can filter to in one tap, and the directions can be read aloud. It is the accessibility information your website should already carry, in a form people can use while they walk.
- Avoid steps: routes that keep to step-free walkways
- Accessible parking, toilets and Changing Places as places
- Directions read aloud, no app, no cookies
What an accessible visitor map needs to do
Not a page about accessibility: a map that behaves differently when someone needs it to.
Avoid steps
Mark any walkway that has steps or a kerb when you draw it. A visitor who switches on Avoid steps gets routes that keep to the step-free walkways, with the distance and time, and a clear note if no step-free way has been marked between two points rather than a route they cannot use.
The accessible places, filterable
Blue-badge bays, drop-off points, step-free entrances, lifts, accessible toilets, Changing Places, hearing loops, quiet rooms and mobility scooter hire are places in their own right, with photos of the door, opening hours and a one-tap filter.
"I need step-free access" as an audience
An audience with its own welcome, to-do list and only the places that matter, deep-linkable from your accessibility page or an appointment letter so the page opens already set up for that visitor.
Directions read aloud
Every route can be read aloud by the phone, one step at a time, for visitors with low vision or who find a map hard to follow. Steps name the landmarks you pass, not just left and right.
Plain words and big targets
High contrast, large tap targets, keyboard and screen-reader navigation, nothing carried by colour alone, and the places list as a text equivalent of the map. We are working through a WCAG 2.2 AA audit during early access.
Ask, in plain English
Type or dictate "nearest accessible toilet" or "step-free route to the main hall" and the page answers and routes there, without hunting through a legend.
The step-free route, drawn from where they are standing
On your own site plan or the real map.
Try it on the stadium demoOpen the demo, tap any place, choose Directions and switch on Avoid steps.
A switch, not a separate map
With Avoid steps on, directions from the blue-badge bays to a block, a ward or a hall keep to the walkways marked as step-free, even when that is the long way round. The switch is remembered on the phone, so every route that follows does the same.
- Marked when you draw the walkway in the builder
- Says so when no step-free way is marked
Parking, entrances, lifts, toilets, quiet rooms
Each with a photo of the door, so people recognise it when they get there, and a one-tap filter so the accessible places are the only ones on the map. A busy or closed status appears on the pin and the card.
- Changing Places and hearing loops as categories
- Opening hours and a contact on every place
Directions spoken, one step at a time
Every route has a Read aloud button that uses the phone's own voice, with a Stop button and landmark-based steps: "passing the chapel on your left, then turn right at the library".
- No app, no account, no cookies
- Works offline once the page has opened
An afternoon's work for the person who knows the site
No developer, no wayfinding consultancy, no app.
- 1
Draw the walkways once
On your own site plan or the real map, draw the walkways and tick any that have steps or a kerb. That is all the router needs.
- 2
Add the accessible places
Blue-badge bays, step-free entrances, lifts, accessible toilets, Changing Places, quiet rooms. Photograph each door with a phone and the page shows it.
- 3
Write the access statement
Parking, assistance dogs, loan wheelchairs, hearing loops, quiet times and who to call, in the visit section, in plain words.
- 4
Link it from everywhere
Your accessibility page, the appointment letter, the ticket email and the "you are here" signs at the gates, with a deep link that opens the page already set to step-free.
Accessible wayfinding for every kind of site
Hospitals, campuses, stadiums, attractions, holiday parks and business parks, each with a template.
Frequently asked questions
Can’t find the answer you’re looking for? Just get in touch, or even better, book a video consultation.
Does Signposted meet the Equality Act 2010 duty to make reasonable adjustments?
It is a tool that helps you provide the accessible information and step-free routes the duty expects, but it is not a legal guarantee on its own: the walkways you mark, the places you add and the access statement you write are what visitors rely on. We are happy to review a site with you before it goes live.
Is the visitor page itself accessible?
It is built with accessibility first: keyboard and screen-reader navigation, large tap targets, high contrast, no information carried by colour alone, the places list as a text equivalent of the map and directions that can be read aloud. We are working through a WCAG 2.2 AA audit during early access and publish an accessibility statement for the visitor page.
What happens if there is no step-free route?
If no step-free walkway has been marked between two points, the page shows the ordinary route and says clearly that it may include steps and to ask a steward for the accessible way, rather than hiding the destination or sending someone down a flight of stairs.
Can we link straight to the step-free version?
Yes. Audiences and places have their own links, so your accessibility page, a ticket email or an appointment letter can open the page on the right entrance with the step-free audience already chosen.
Does it work for people who cannot see the map?
The places list, the search and the directions are all plain text, so a screen reader can use the page without the map, and every route can be read aloud.
Do visitors need an app?
No. The page opens in any phone browser from a QR code or a link, with no download or sign-up. To-do list ticks are remembered on the visitor's phone.
Can we change it ourselves?
Yes, that is the point. Sign in, edit, publish. Changes are live in seconds, so the page can be updated for an event, a term or a road closure without waiting for anyone.
What does it cost, and how do we get access?
Signposted is in early access by invitation: ask us and we will set up your account. It is free to use while we finish it, we will confirm pricing before anything is charged, and our tour clients will get it included with their tour.
Want us to walk the site with you?
We photograph accessible entrances, lifts and routes as part of a 360 tour, so visitors can see the way in before they arrive. Tell us about the site and we will quote.