Matterport 3D Virtual Tours FAQs
We’ve listed some of the most common questions our clients ask us. Your question not listed? Just give us a call or submit your question using the contact form at the end of the page. Remember, we also create Bespoke 360 virtual tours and Google Street View virtual tours.
What is an ‘Mattertag’?
A Mattertag is a virtual tag that can be added inside any 3D Matterport Virtual Tour to help communicate additional information and add context to specific locations, objects or features directly inside a 3D Virtual Tour. We include these free of charge for our projects! They can include copy, images or video.
Are there any monthly or yearly hosting costs?
Matterport 3D Virtual Tours have a yearly hosting charge. This is between £50-100 dependant on your project.
What information do you need to prepare a quote?
The size of the space dictates the cost of a Matterport virtual tour. When asking for a quote please let us know the number of rooms you have, the amount of floors and if possible, the size of the floor space. If you have floor plans or architects drawings these are very helpful .
How long does a shoot take?
A 3 bedroom show home can take one of our Matterport photographers between 1-2 hours to capture. Large spaces may take multiple days, depending on the access and timescale available for shooting.
How many people are present at the shoot?
Just a single 3D scanning Matterport photographer is present at each Matterport shoot.
Can we include people within our tour?
We recommend that Matterport virtual tours are scanned when no people are present. However, this doesn’t mean that people can’t be in a shot if this is unavoidable. We do strongly advise that people stay in their positions for the whole shoot if this is the case.
Can you edit images to remove items or blemishes?
No, Matterport imagery cannot be edited to remove any items or blemishes that may be in view. We can blur content if this is required.
How long until our Matterport Virtual Tour is ready?
Most scans are uploaded to the Matterport servers just a few hours after the completion of the scan. It can the take up to 24 hours for the scan to be rendered and ready for sharing.