Matterport 3D Virtual Tours FAQs
We’ve listed some of the most common questions our clients have asked us during the past 13 years of creating tours. Your question not listed? Just give us a call or submit your question using the contact form at the end of the page. Remember, we also create Bespoke 360 virtual tours and Google Street View virtual tours.
Matterport 3D virtual tours involve taking multiple scans from various points within a room to fully capture the 3D space. These are then joined together to give a full, 3D model of the space. The larger the space the more scans required and the more the project will cost. Small projects start from £300, with larger projects costing anywhere up to £2000.
Yes. Matterport 3D virtual tours are hosted directly with Matterport, the company responsible for the technology being used. Each Matterport provider pays Matterport a monthly fee for the ability to scan and upload projects. If this fee is stopped, the tour becomes unavailable. Please get in touch to find out exactly how much this monthly fee will be for your project.
The cost is based on the size of the location. If you have floorpans, please send these over. If not, do your best to describe the amount of rooms you want captured along with rough dimensions. This will help us calculate the time required to complete the 3D scan.
A Mattertag is a virtual tag that can be added inside any 3D Matterport Virtual Tour to help communicate additional information and add context to specific locations, objects or features directly inside a 3D Virtual Tour. We include these free of charge for our projects! They can include copy, images or video.
A 3 bedroom show home can take one of our Matterport photographers between 1-2 hours to capture. Large spaces may take multiple days, depending on the access and timescale available for shooting.
Just a single 3D scanning Matterport photographer is present at each Matterport shoot.
We recommend that Matterport virtual tours are scanned when no people are present. However, this doesn't mean that people can't be in a shot if this is unavoidable. We do strongly advise that people stay in their positions for the whole shoot if this is the case.
No, Matterport imagery cannot be edited to remove any items or blemishes that may be in view. We can blur content if this is required.
Most scans are uploaded to the Matterport servers just a few hours after the completion of the scan. It can the take up to 24 hours for the scan to be rendered and ready for sharing.
All our Matterport photographers wear masks and adhere to social distancing. We wipe down all pieces of equipment after each shoot and regularly use hand sanitisers. We carry out regular tests on our staff and have no issues doing this onsite if your company requires this. We have shot at many hospitals and the Oxford Vaccine Lab in recent months, so cleanliness is our priority!