Questions to Ask a Virtual Tour Provider Before You Hire (2026)
Ask whether they produce Matterport 3D tours, Google Street View and bespoke branded 360 tours. A provider locked into one format may recommend it even when another would serve you better. Our Matterport vs Google Street View guide explains the differences.
360 Virtual Tours · Updated 2026Quick answer: Before you hire a virtual tour provider, ask which tour formats they offer, exactly what’s included in the price, where your tour will be hosted and whether there’s an ongoing fee, how long it will take, and how changes are handled later. Asking every provider the same questions is the fastest way to compare them fairly.
Quotes from different providers can be hard to compare when each one is structured differently. The simplest fix is to put the same short list of questions to each. If you want the wider buyer’s guide, read our guide to choosing a virtual tour company – this article zooms in on the exact questions to ask a provider before you commit.
1. Which tour formats do you offer?
Ask whether they produce Matterport 3D tours, Google Street View and bespoke branded 360 tours. A provider locked into one format may recommend it even when another would serve you better. Our Matterport vs Google Street View guide explains the differences.
2. What exactly is included in the price?
Check whether capture, editing, branding, hosting and publishing to Google are all included or charged as extras. Our pricing page shows what a typical project covers so you have a benchmark to compare against.
3. Where will my tour be hosted, and is there an ongoing fee?
Some platforms, including Matterport, carry a monthly hosting subscription. Ask who owns the finished tour, where it lives, and what happens to it if you ever stop paying.
4. How long will it take?
Ask for realistic timescales for both the on-site capture and the finished tour going live – especially if you have a property listing, launch or open day to hit.
5. Can I see live examples in my sector?
A trustworthy provider will happily share real, working tours similar to yours, whether that’s estate agency, hospitality, education, care or retail – not just still thumbnails.
6. What happens if I need changes later?
Spaces change. Ask how updates, re-shoots and extra hotspots are handled and priced once your tour is already live.
Ask us these questions
We’re an experienced UK virtual tour provider producing Matterport, Google Street View and bespoke tours for businesses of every size and sector. Get in touch for a free quote and we’ll answer every one of these questions for your space.
Related guides
- How to choose a virtual tour company
- What are virtual tour services?
- How much a 360 virtual tour costs in the UK
- How to find a Matterport provider in the UK
Frequently Asked Questions
What should I ask a virtual tour provider before hiring?
Ask which formats they offer, what is included in the price, where the tour is hosted and any ongoing fees, turnaround time, examples in your sector, and how changes are handled later.
How do I compare quotes from different providers?
Put the same questions to each provider and compare like for like — formats, inclusions, hosting, turnaround and support — rather than just the headline price.
Should a provider offer more than one tour format?
Ideally yes. A provider offering Matterport, Google Street View and bespoke 360 tours can recommend the right fit for your goals rather than pushing the only format they offer.
How do I know a provider is experienced?
Ask to see live, working tours in your sector, check reviews and case studies, and confirm they handle hosting and publishing to Google, not just the capture.
What ongoing support should a provider give?
Good providers help with embedding the tour, publishing to Google, and updating or re-shooting the space later as your business changes.
How much should I expect to pay?
Smaller projects typically start from £350, with larger or multi-format tours costing more. A reliable provider gives clear, upfront pricing.
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Ready to talk about a tour?
Bespoke 360, Matterport 3D or Google Street View: tell us about the space and we will recommend the right format and give you a clear price.