Forty questions, in the order a disabled visitor meets them. Tick what is true today. Anything unticked is either a change to make or a line in your access statement that says what the alternative is. The questions come from the physical-features list in the Equality Act code, BS 8300 and the key accessibility features VisitEngland asks tourism businesses to publish; the duty behind them is explained separately. Print this page or save it as a PDF to keep a dated copy.

Before the visit

There is an access contact with a phone number and an email, published on the website
Assistance, a loan wheelchair or a quiet slot can be booked in advance
The access information is on the website, findable from the home page in two clicks
It works with a screen reader and at 200% zoom (not only as a PDF)
The booking, ticket or appointment email carries the map or access link
The Google Business Profile accessibility attributes are accurate

Getting there

The nearest step-free public transport and the walk from it are described
There is a signed setting-down point close to the accessible entrance
Blue Badge bays: number, distance to the entrance, surface and booking are published
The route from the bays to the entrance is level or ramped, and said to be
Kerbs on the route are dropped, with tactile paving at crossings

Arriving

One entrance is step-free and signed with the International Symbol of Access
The accessible entrance is the main one, or clearly signed from it
Door width, type and any bell or intercom are described
Reception has a lowered counter section and a hearing loop
Staff know where the access information is and who the access lead is

Moving around

Lifts: location, floors served and size are published; lifts are signed from the entrance
Ramps are 1:20 or shallower, or their gradient is stated
Corridor widths and any narrow points are described
Resting places exist on long routes
Floor surfaces, lighting and colour-coded routes are described
A step-free route exists between every public area, or the alternative is stated

Facilities

Accessible toilets are listed by location with any key or code needed
A Changing Places toilet is provided where required, and listed on the national map
Baby change, quiet or sensory room, assistance-dog relief area and water are listed
Opening hours and temporary closures of each facility are published

Taking part

Accessible viewing or seating and companion seats are described
Large print, audio, BSL, captioned, relaxed or quiet options are listed
Nothing visitors need is carried by colour or sound alone
Rooms visitors cannot enter can be seen another way, such as a 360 view

Help on the day

Information points and staff locations are shown
A named access lead or Disability Access Officer is the contact point
Live changes (a lift out of order, a closed entrance) reach visitors on the day

Emergencies

Refuges, step-free exits and assembly points are shown
There is a personal emergency evacuation plan process for visitors who need one
Alerts reach visitors in text as well as sound

Honesty and upkeep

What is not accessible is stated, with the alternative offered
The information carries the date it was last checked
Someone owns the annual review
Visitors can report an access problem and get a reply

Every ticked line is a place, a route or a note on a Signposted page, where the accessible wayfinding features carry them to the visitor's phone. For the document itself, see how to write an access statement.