Bespoke Virtual Tours FAQs
Can we include an aerial 360 shot?
We're CAA licensed and fully insured for our drone flights and we do this in house, with no 3rd party operators. We adhere to the law, which means we perform a risk assessment before any drone flight. There are certain restrictions when it comes to drone flights so please include the address of the location being captured when asking for a quote.
What is an 'information point'?
Information points are interactive elements we can add to your tours that contain additional still imagery, copy, video or URL links to other parts of the tour or your website. These can be small and succinct, or more advanced and packed full of information on the area being viewed. You can add multiple information points to each 360 scene or tour overlay. We can even develop a built in CMS to allow you to edit your own content.
We would like the starting content to be a video, is this possible?
Absolutely. Although most of our projects start with either an aerial drone scene or an illustrated map, we can design your 360 virtual tour project to begin with a video, still imagery or some text describing your location.
How long does a shoot take?
It takes our professional photographers 1-2 minutes to shoot an individual 360 scene. This does not include the time it takes to ensure the area is ready for shooting. This may include moving chairs or furniture, clearing any boxes or storage away and removing personal items rom the area. We provide you with a preparation guide before each shoot takes place.
Can we include people within our tour?
Absolutely. Your tours can either be free of people, focusing on the spaces themselves, or packed full of your staff, students, scientists or even animals! We will provide you with the best advice dependant on the setting of each area.
Can you edit images to remove items or blemishes?
Yes, we can. As standard we remove blemishes such as floor stains and wall scrapes/scuffs. We blur out information you may not want to display and can even remove pictures or posters that you didn't take down on the day of shooting. For a small fee we can even perform complex edits such as removing large items from a room or removing vehicles from external shots. Our most complex edit performed to date included removing scaffolding from a building and adding in windows to match the rest of the facility!
How long until we receive the finished virtual tour?
This is very much dependant on the size and complexity of the virtual tour. Small projects can be completed in as little as 2-3 working days. Large projects may take 3-4 weeks. We can also work to your deadlines, so be sure to let us know what these are before project commencement.
Where will our virtual tour be hosted?
We can either send you the finished virtual tour for you to host yourselves or we can host it on our specialist content servers free of charge. We can work with your web developers, but embedding the virtual tour on your website is as easy as 'copy and paste'.
Google Street View Virtual Tours FAQs
Are there any monthly costs?
No, each Google Street View tour is hosted on Google Maps, and don't have any additional monthly hosting costs.
What information do you need to prepare a quote?
The size of the space dictates the cost of a Google Street View virtual tour. When asking for a quote please let us know the number of rooms you have, the amount of floors and if possible, the size of the floor space. If you have floor plans or architects drawings these are very helpful .
How long does a shoot take?
This depends on the size of the building being captured. A small high street shop could take our Google virtual tour photographer just 30 minutes to shoot, however a large venue could take multiple hours. For our Google Street View virtual tours we take an individual 360 scene every 10-15ft giving a full walk-through. The larger the building, grounds or venue, the longer it takes to complete the shoot.
How many people are present at the shoot?
Just a single Google virtual tour photographer is present when we shoot our Google Street View virtual tours.
Can we include people within our tour?
Absolutely. Your tours can either be free of people, focusing on the spaces themselves, or packed full of your staff, students, scientists or even animals! We will provide you with the best advice dependant on the setting of each area.
How long until our location is on Google Maps?
Most Google Street View virtual tours are uploaded to Google Maps 24-48 hours after shooting. It then takes up to 24 hours for the tour to fully 'connect' on Street View.
Matterport Virtual Tours FAQs
What is an ‘Mattertag’?
A Mattertag is a virtual tag that can be added inside any 3D Matterport Virtual Tour to help communicate additional information and add context to specific locations, objects or features directly inside a 3D Virtual Tour. We include these free of charge for our projects! They can include copy, images or video.
Are there any monthly or yearly hosting costs?
Matterport 3D Virtual Tours have a yearly hosting charge. This is between £50-100 dependant on your project.
What information do you need to prepare a quote?
The size of the space dictates the cost of a Matterport virtual tour. When asking for a quote please let us know the number of rooms you have, the amount of floors and if possible, the size of the floor space. If you have floor plans or architects drawings these are very helpful .
How long does a shoot take?
A 3 bedroom show home can take one of our Matterport photographers between 1-2 hours to capture. Large spaces may take multiple days, depending on the access and timescale available for shooting.
How many people are present at the shoot?
Just a single 3D scanning Matterport photographer is present at each Matterport shoot.
Can we include people within our tour?
We recommend that Matterport virtual tours are scanned when no people are present. However, this doesn’t mean that people can’t be in a shot if this is unavoidable. We do strongly advise that people stay in their positions for the whole shoot if this is the case.
Can you edit images to remove items or blemishes?
No, Matterport imagery cannot be edited to remove any items or blemishes that may be in view. We can blur content if this is required.
How long until our Matterport Virtual Tour is ready?
Most scans are uploaded to the Matterport servers just a few hours after the completion of the scan. It can the take up to 24 hours for the scan to be rendered and ready for sharing.