Virtual Tour FAQs

We’ve collected a few of the most common questions people have when it comes to our virtual tours. Can’t find an answer to a question you have? Let us know, we’ll answer it and may even add it below!

Bespoke Virtual Tours

There are no monthly costs when hosting the virtual tour yourselves on your own website server. We simply provide you with all the necessary files and folders and you then embed the tour on a page of your choice. If you would like us to host the files for you there is a small yearly charge for this, dependant on the size of your virtual tour and expected visitor numbers.

For our bespoke 360 virtual tours service, we need to know the number of 360 scenes you wish to capture, the amount of information points you wish to add and if you require any extras such as aerial 360 scenes using our drone. When deciding on the amount of scenes required, think of 1 scene as a single 360 degree view. If you have a total of 5 internal rooms you wish to include, plus an external front of building scene and a rear garden scene, this would be a total of 7, 360 scenes. When deciding on the amount of information points, think of how much information you want to show the user. A single information point with a summary of the room may be sufficient or you may wish to highlight several things within a space for a more detailed tour.

We're CAA licensed and fully insured for our drone flights and we do this in house, with no 3rd party operators. We adhere to the law, which means we perform a risk assessment before any drone flight. There are certain restrictions when it comes to drone flights so please include the address of the location being captured when asking for a quote.

Information points are interactive elements we can add to your tours that contain additional still imagery, copy, video or URL links to other parts of the tour or your website. These can be small and succinct, or more advanced and packed full of information on the area being viewed. You can add multiple information points to each 360 scene or tour overlay. We can even develop a built in CMS to allow you to edit and add your own content.

It takes our professional photographers 1-2 minutes to shoot an individual 360 scene. This does not include the time it takes to ensure the area is ready for shooting. This may include moving chairs or furniture, clearing any boxes or storage away and removing personal items rom the area. We provide you with a preparation guide before each shoot takes place.

For smaller projects just a single photographer will be present on the day. For larger projects or for those clients that have requested a room dresser on the day, this may increase to 2-3 people. All our teams are CRB checked and fully insured.

Absolutely. Your tours can either be free of people, focusing on the spaces themselves, or packed full of your staff, students, scientists or even animals! We will provide you with the best advice dependant on the setting of each area.

Yes, we can. As standard we remove blemishes such as floor stains and wall scrapes/scuffs. We blur out information you may not want to display and can even remove pictures or posters that you didn't take down on the day of shooting. For a small fee we can even perform complex edits such as removing large items from a room or removing vehicles from external shots. Our most complex edit performed to date included removing scaffolding from a building and adding in windows to match the rest of the facility!

This is very much dependant on the size and complexity of the virtual tour. Small projects can be completed in as little as 2-3 working days. Large projects may take 3-4 weeks. We can also work to your deadlines, so be sure to let us know what these are before project commencement.

We're unique. Our skills have been honed over the last 13 years in both photography and tour design. Where other suppliers focus on either image quality or tour development, we factor both into every project. Our previous work and long list of prestigious clients speak for themselves.

All our photographers wear masks and adhere to social distancing. We wipe down all pieces of equipment after each shoot and regularly use hand sanitisers. We carry out regular tests on our staff and have no issues doing this onsite if your company requires this. We have shot at many hospitals and the Oxford Vaccine Lab in recent months, so cleanliness is our priority!

 

Google Street View Virtual Tours

No, each Google Street View tour is hosted on Google Maps, and don't have any additional monthly hosting costs.

The size of the space dictates the cost of a Google Street View virtual tour. When asking for a quote please let us know the number of rooms you have, the amount of floors and if possible, the size of the floor space. If you have floor plans or architects drawings these are very helpful .

This depends on the size of the building being captured. A small high street shop could take our Google virtual tour photographer just 30 minutes to shoot, however a large venue could take multiple hours. For our Google Street View virtual tours we take an individual 360 scene every 10-15ft giving a full walk-through. The larger the building, grounds or venue, the longer it takes to complete the shoot.

Just a single Google virtual tour photographer is present when we shoot our Google Street View virtual tours.

Absolutely. Your tours can either be free of people, focusing on the spaces themselves, or packed full of your staff, students, scientists or even animals! We will provide you with the best advice dependant on the setting of each area.

Most Google Street View virtual tours are uploaded to Google Maps 24-48 hours after shooting. It then takes up to 24 hours for the tour to fully 'connect' on Street View.

All our Google virtual tour photographers wear masks and adhere to social distancing. We wipe down all pieces of equipment after each shoot and regularly use hand sanitisers. We carry out regular tests on our staff and have no issues doing this onsite if your company requires this. We have shot at many hospitals and the Oxford Vaccine Lab in recent months, so cleanliness is our priority!

 

Matterport 3D Scanned Virtual Tours

Yes. Matterport 3D virtual tours are hosted directly with Matterport, the company responsible for the technology being used. Each Matterport provider pays Matterport a monthly fee for the ability to scan and upload projects. If this fee is stopped, the tour becomes unavailable. Please get in touch to find out exactly how much this monthly fee will be for your project.

The cost is based on the size of the location. If you have floorpans, please send these over. If not, do your best to describe the amount of rooms you want captured along with rough dimensions. This will help us calculate the time required to complete the 3D scan.

A Mattertag is a virtual tag that can be added inside any 3D Matterport Virtual Tour to help communicate additional information and add context to specific locations, objects or features directly inside a 3D Virtual Tour. We include these free of charge for our projects! They can include copy, images or video.

A 3 bedroom show home can take one of our Matterport photographers between 1-2 hours to capture. Large spaces may take multiple days, depending on the access and timescale available for shooting.

Just a single 3D scanning Matterport photographer is present at each Matterport shoot.

We recommend that Matterport virtual tours are scanned when no people are present. However, this doesn't mean that people can't be in a shot if this is unavoidable. We do strongly advise that people stay in their positions for the whole shoot if this is the case.

No, Matterport imagery cannot be edited to remove any items or blemishes that may be in view. We can blur content if this is required.

Most scans are uploaded to the Matterport servers just a few hours after the completion of the scan. It can the take up to 24 hours for the scan to be rendered and ready for sharing.

All our Matterport photographers wear masks and adhere to social distancing. We wipe down all pieces of equipment after each shoot and regularly use hand sanitisers. We carry out regular tests on our staff and have no issues doing this onsite if your company requires this. We have shot at many hospitals and the Oxford Vaccine Lab in recent months, so cleanliness is our priority!